A Happy Customer and Lower Operational Cost

Need to maximize operational efficiency, make better use of on-field capital, increase vehicle utilization, meet more customers and boost customer satisfaction? Efficient logistics management is the main differentiator that determines the performance of many businesses. Increasing consumer demands and deliveries from the doorstep only add to the complexity of supply chain processes.. New-age deep-tech companies provide a variety of value-added Services to meet demand in the logistics space.

As logistics and transportation expenses take a bigger bite out of every dollar of revenue, companies are constantly evaluating this expense relationship to their overall business cost. Logistical expenditures usually account for 8–10 percent of a company’s operating costs, and most companies are attempting to control the dynamic operations by implementing resources of technology. A business can make significant strategic changes and increase its operating performance with an integrated, cost-effective logistics system. This also increases scalability, reduces human errors and offers a constructive approach to satisfying the customers.

Traditionally, corporate managers have treated transportation as an unavoidable bucket of costs. However, top-performing businesses like Amazon now understand that it can be more than managing supply chain operations: it can be the source of competitive advantage.

Factors to be considered to save cost and time:

Consumer satisfaction: Customer loyalty is important, as attracting a customer costs five times more on average than maintaining one. To keep customers happy requires that the logistics costs per order are low. By retaining customer loyalty, companies can keep up and thus spread the logistics service costs over a larger number of orders / customers. Because of this strong link between customer satisfaction and overall cost savings, customer service should accordingly be factored into every calculation of improvements in logistics costs.

Labour costs: Every project should be seen through the prism of labour costs and attrition rates. If well structured, incentive programs for field executives really work in reducing both. Automation systems that provide end-to – end metrics of success in terms of distance travel, number of tasks performed, time on the road and transaction time can help to build the much needed incentive programs

Faster processing and delivery: It results in more pleased consumers and a lower cost of transporting inventories. Reaction time is a strategic tool of rising significance in the competitive arena. Leading firms seek to respond to orders in a minimum amount of time as delay costs directly affect prices, operating policies, sales and the profits of the firm in a competitive environment. These time-based strategies can be dealt with through the use of technological innovations. In an era of free shipping, one-hour delivery, and drone drops, customers have high expectations about efficient product delivery.

Failed deliveries: This raises retailers’ prices, both in terms of redelivery fees and the logistical expense of rescheduling orders, and in deciding the exact addresses. It also contributes to disappointed customers who are unlikely to return to your site, and who can harm the credibility of your brand.

When the appropriate tools to manage complexity are in place, organisations have greater opportunities to continuously create operational efficiencies and keep customers happy. This where TraQiQ can help businesses build the right solutions for their customer in digital age.

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